We recently discovered that many customers can pay as much as £10 to £15 to return a standard pair of Dr Martens due to the weight of the parcel, we decided to create this low-cost returns label to make returning your order as simple as possible.
Please note this label can be used whether you plan to return for a refund or an exchange. Please simply add a note inside your box stating how you would like us to handle your return.
Once you add this item to your basket, go to the checkout and complete your order.
When your payment has cleared you will receive an e-mail notification that we have received your request.
We will send your returns label within 2 hours of your request arriving with our team (please allow up to 24 hours for it to arrive, also check SPAM if you believe it has not arrived)
Once you have your returns label simply print it out, pop it on the box and take your order to the post office (please ensure you get a receipt, this will contain your tracking number).
If it is an exchange that you require please take the time to include a handwritten note inside the box stating the exact style, size and colour you wish to have in exchange.
Any additional information you believe may be useful can also be included on this note, information such as order number, mobile telephone number etc will mean we can process your return far quicker.
*Please note this is for UK customers only!*
**Orders returned via any process remain the property of the customer until they are signed for my a member of staff from the Boot Company, therefore obtaining tracking details (found on your receipt when using our returns label) is vital should the item not arrive within the expected timeframe.**
